Retail Sales Supervisor

Full Time
Shuwaikh Headoffice
Posted On : Sep 27, 2020
  • Maintains interactions with existing customers and develops new prospects with potential customers
  • Visits existing and potential customers to enhance relationship and secure new brands
  • Attends customer calls and responds to customer queries and requirements for vehicle purchases; performs necessary actions to retain customers and to resolve customer complaints
  • Handles customers to meet their expectations and performs satisfaction survey and submits the report to Manager
  • Updates customers about the advantages and benefits in dealing with the company and the services provided for current and future opportunities
  • Ensures that all new vehicles are delivered to customers as per company standard and procedures
  • Gathers all necessary information and prepares detailed market research including pricing structure, competitor survey and current customer trends
  • Oversee the daily promotions and update them accordingly
  • Perform necessary sales tasks to achieve monthly financial targets and other related tasks to increase sales like evaluating sales campaign, revising administrative procedures, organizing new vehicle displays, arrangement, brochures, catalogues and other related sales merchandise
  • Monitor the new vehicle’s showroom floor by maximizing space utilizing in the arrangement of demo vehicles to get maximum customer attraction
  • Ensure the availability of all sales merchandise inside the vehicle showroom
  • Prepare sales offers, vehicle pricing for customers, quotation and submission, negotiation with customers to secure the deal as instructed by the Senior Sales Manager
  • Ensure that the vehicle ownership transfers, cancellations of insurance policies and related legal issues of sold vehicles are done in due time as per the company policy
  • Communicates and follows up with financial institutions and banks for vehicle financing services
  • Ensure all vehicle sales invoices are issued as per company standards and procedures
  • Communicates and notifies Fleet and After Sales department for issuance of credit return vouchers for sold vehicles and keeps the records properly filed
  • Communicate and follow-up with Fleet, Leasing, Service and other related departments to ensure a smooth work flow in reconditioning and assigning vehicles to new and pre-owned vehicles sections
  • Perform necessary documentation and record keeping for all manufacturer and legal documents related to vehicle sales filed properly and in easily retrievable way
  • Maintains and updates all necessary information related to vehicle sales in Carpro system timely without delay.
  • Prepares and submits all periodic Sales reports to department Manager
  • Monitor and keep record of Sales executives’ work schedules and time cards
  • Monitor reports, records and sales documents of the Sales Executives
  • Performs other duties as required and assigned

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